Ready for your first recording.

• The recorder is the LIRA Recorder app on the computer in the room. It records consultations and sends the recordings to the system.
• A token is a unique room code. It tells the system which room a recording came from. You will find it in the file from your account manager.
• The system tray is the area at the bottom right of the screen, next to the clock. Minimized apps appear there. Some icons are hidden under the up arrow.

The file must be located at %ProgramData%\CuratorPro.Recorder\appsettings.override.json. Open Notepad as an administrator: Start → Notepad → right-click → Run as administrator. Then choose File → Open and select All files.

If the file does not exist, use Save as with the All files type and the name appsettings.override.json. Check that .txt was not appended to the filename. If you do not have administrator permissions or the password, contact the clinic’s system administrator.

Check the syntax of %ProgramData%\CuratorPro.Recorder\appsettings.override.json. Before each check, fully close the recorder through Task Manager and start it again.

• If you edited an existing file, restore its backup and repeat the change, preserving the other properties.
• IgnoreTlsCertificateErrors belongs inside the "Backend" object. For normal secure operation it must remain false. Do not enable true without diagnosis and the system administrator approving an exception.
• If you created a new file, compare its entire contents with the example in step 6 and check that its name is appsettings.override.json without a .txt extension.
• If you cannot fix it, contact technical support at @liraSupportBot and mention that you edited the Windows 7 settings file.

• Check Windows 7 Service Pack 1 and a 64-bit system type in Computer Properties. This installer does not run on 32-bit Windows. Then check that .NET Framework 4.8 is installed, as described in step 3.
• Make sure you downloaded the Windows 7 version. The filename must contain win7.
• Run the installer as an administrator: right-click the file → Run as administrator.
• If antivirus software blocks installation, ask the system administrator to check the installer downloaded in step 4 and allow that specific file after verification.
• If that does not help, contact technical support at @liraSupportBot ↗. We will connect and help you install it.

• Connect the microphone directly to the computer, without a USB extension cable, hub, or port on the monitor or keyboard.
• Try a different USB port, preferably on the back of the computer case.
• Check whether Windows detects the microphone: Start → right-click Computer → Properties → Device Manager → Sound devices.
• When you first connect the microphone, Windows 7 takes a few minutes to install its driver automatically. Give it time to finish.
• Restart the computer with the microphone still connected, then open the recorder's settings again.

• Check the mute button on the microphone itself. Many models have one, and it is easy to press accidentally.
• Open Start → Control Panel. Select "View by: Category" in the upper right, then Hardware and Sound → Sound → Recording («Запись») tab.
• The microphone must be enabled and set as the default device: right-click it → Enable and Set as Default Device.
• Double-click the microphone and open the Levels tab. Make sure the volume slider is not at zero and the speaker button does not show a red mute symbol.
• Close any apps that may be using the microphone, such as Skype, Telegram, or a browser with an open video meeting. Then restart the recorder.
• Try running the recorder as an administrator: right-click the app icon → Run as administrator.

• Wait up to 3 minutes. Recordings do not appear instantly.
• For a TLS or certificate error, follow step 6 with the system administrator. First check the clock, trusted certificates, Windows updates, and network filter. Do not disable certificate verification for routine setup.
• Check the computer's date and time. If the clock is even a few days off, the connection to the server will fail. Click the clock at the bottom right → Change date and time settings, then set the correct values, including the year and time zone.
• Check the internet connection on this computer by opening any website in a browser.
• Recordings upload only while the computer is on and the app is running. If the computer was shut down immediately after a consultation, the recording will upload the next time it is turned on.
• Antivirus software or the clinic's network filter may block access to api.okk.pro. The system administrator can resolve this.

• Open Settings → startup section: Start at sign-in («Запуск при входе в систему») and Auto-record after sign-in («Автозапись после входа») should be enabled.
• If the switches are off, enable them. Changes save automatically. If a save-error message appears, repeat the change and ask the system administrator for help if it persists.
• If recording does not start under another Windows account, ask the system administrator to confirm that the room token was saved for the whole computer rather than only for one user.
• The app may simply be minimized to the system tray. Click the up arrow next to the clock and find the recorder icon.
• Open the recording screen and check the timer and status. If recording is stopped or paused and the timer is not advancing, press the recording start button. If the timer is advancing, do not press the microphone button.

The app is most likely minimized to the system tray and is still recording. Click the up arrow next to the clock at the bottom right, then click the recorder icon. If there is no icon, open the app using the shortcut created by the installer on the desktop or in the Start menu and check the Recording («Запись») tab.

• If the microphone is on the computer case, next to a monitor fan, or under an air conditioner, move it.
• The microphone may be too close to one speaker. Place it roughly halfway between the physician and the patient.
• If the microphone is covered by papers or tucked behind the monitor, remove anything obstructing it.