Skip to content
LIRA
Log inBook a demo

Terms of Use

This document defines the terms on which Dialogue Solutions LLC provides natural and legal persons with access to the functionality of the LIRA service, and governs the rights and obligations of the parties during use of the Service.

Versionv1.1
UpdatedSeptember 3, 2026
Effective fromSeptember 18, 2026
TypePublic offer

01Acceptance

These Terms of Use (the «Terms») constitute a public offer by Dialogue Solutions LLC (TIN 7813692865; the «Provider») addressed to natural and legal persons (the «User») and govern the relations of the parties in connection with the use of the LIRA service (the «Service»).

In accordance with paragraph 3 of Article 438 of the Civil Code of the Russian Federation, full and unconditional acceptance of this offer is constituted by the User's conclusive actions, including registration of an account in the Service and/or commencement of actual use of the Service.

02Service description

The Service is cloud-based software intended for recording, transcription and analysis of speech dialogues for the purpose of improving service quality and training employees.

  • Recording and storage of audio dialogues uploaded by the User or the User's organisation.
  • Automatic speech-to-text transcription and separation by dialogue participants.
  • Generation of analytical reports and recommendations.
  • Management of employee access to data within the organisation.
  • Before matching is complete, listening by a team head to short fragments from the customer organisation's organisation-wide recording pool, reading transcripts of those fragments and viewing their micro-briefs solely to identify an employee and select themselves or an employee of their team; after matching is complete, viewing and reviewing consultations of employees of their team, including linking meeting details from the customer organisation's CRM system. Matching is complete when all expected parts of the consultation have been collected or the absence of a suitable missing part has been confirmed. Exiting the search after reaching the end of the candidates or closing the search window records that confirmation.

The Service is provided on an «as-is» basis. The Provider does not guarantee that the Service will meet all of the User's subjective expectations or be fit for a particular purpose not expressly provided for by these Terms.

03Account

Access to the Service is provided through an account linked to the User's mobile phone number. Authentication is performed via a one-time code sent by SMS.

Registration

  • The account is created by a single natural person and is not transferable to third parties.
  • On registration the User undertakes to provide accurate information about themselves.
  • Registration confirms the User's consent to these Terms and the Privacy Policy.

Access security

  • The User is responsible for safeguarding access to the phone number linked to the account.
  • If control over the phone number is lost or other signs of unauthorised access appear, the User shall promptly notify the Provider.
  • The Provider may restrict access to the account where signs of compromise are detected, until the circumstances are clarified.

04Subscription and pricing

Use of the Service is carried out on a subscription basis. Current rates are published at /pricing and are an integral part of these Terms.

Payment is made in advance for the selected period. Settlements are carried out through third-party payment systems; terms of refunds are governed by the agreement with the specific customer organisation and by the rules of the Russian Federation Law «On the Protection of Consumer Rights».

05Acceptable use

The User undertakes to use the Service in good faith, not to violate the laws of the Russian Federation and not to infringe the rights of third parties.

Prohibited

  • Uploading to the Service audio recordings and other materials obtained in breach of the law or of third parties' rights, including without the consent of the recorded persons where such consent is required.
  • Using the Service for unlawful acts, distribution of malicious software or spam.
  • Taking actions aimed at disrupting the operation of the Service, bypassing access control systems or reverse engineering.
  • Transferring access to the account to third parties, or using others' accounts without proper authority.

06User content

All data uploaded by the User to the Service, including audio recordings, transcripts, comments and other materials (the «Content»), remain the property of the User or of the customer organisation on whose behalf the User acts.

In order to provide the functionality of the Service, the User grants the Provider a non-exclusive licence, limited to the duration of the account, to store, process, transcribe and display the Content in the Service interface. The Provider does not acquire exclusive rights to the Content.

The User warrants that they hold all necessary rights and consents to upload the Content to the Service, and is solely responsible for the Content's compliance with the requirements of the law.

07Team head access to employee data

The customer organisation appoints team heads. Before a recording is fully matched, a team head may listen to short fragments from the customer organisation's organisation-wide recording pool, read transcripts of those fragments, view their micro-briefs and match the fragments only to employees of their team or to themselves. Matching is complete when all expected parts of the consultation have been collected or the absence of a suitable missing part has been confirmed. Exiting the search after reaching the end of the candidates or closing the search window records that confirmation. Access to the full recording, the full consultation transcript and the full review is granted only after matching is complete and only for the team head's own consultations or consultations of employees of their team. Meeting details from the customer organisation's CRM system may be linked to such a consultation.

  • The team head uses such access solely for consultation quality control and training of their team's employees and does not disclose the information obtained to persons without the right of access to it.
  • The customer organisation ensures that its employees are informed about the recording and review of consultations and that confidentiality obligations are signed with team heads in accordance with the laws of the Russian Federation.
  • The Provider keeps an access log for recordings, transcripts and reviews and provides the customer organisation with information from it upon its request in the manner set out in the Privacy Policy.

08Intellectual property

The Service, its user interface, software, design, logos, documentation and other elements are the result of the Provider's intellectual activity or are used by the Provider on a lawful basis. The exclusive rights to such objects belong to the Provider or to the respective rights holders.

Use of elements of the Service outside the scope expressly provided for by these Terms, without the Provider's written consent, is not permitted.

09Limitation of liability

The Service is provided on an «as-is» basis. The Provider shall not be liable for lost profits, indirect losses, loss of data or other losses of the User arising from the use of or inability to use the Service, to the maximum extent permitted by the laws of the Russian Federation.

The provisions of this section do not limit the Provider's liability in cases where such limitation is expressly prohibited by the laws of the Russian Federation (including for harm to life or health and for wilful breach of obligations).

10Termination of access

These Terms cease to apply to a particular User in the following cases:

  • At the User's initiative — by deleting the account through the Service interface or by sending a corresponding request.
  • At the Provider's initiative — in the event of a material breach by the User of these Terms, with notice to the User.
  • By decision of authorised government bodies or in other cases provided for by the laws of the Russian Federation.

The procedure for storage and destruction of data after termination of use of the Service is defined by the Privacy Policy.

11Changes to these Terms

The Provider may amend these Terms. The current version is published at /terms-of-use and takes effect from the date indicated in the document details («Effective from»).

Users will be notified of material changes no later than 15 calendar days before the changes take effect, through the Service interface or by the email address indicated in the account. Continued use of the Service after the changes take effect constitutes the User's consent to the new version of the Terms.

12Applicable law

The laws of the Russian Federation apply to the relations between the parties arising from these Terms.

All disputes, disagreements and claims arising in connection with these Terms shall be resolved through negotiations. The period for considering a claim is 30 (thirty) calendar days from the date of its receipt. If no agreement is reached, the dispute shall be referred to the Arbitration Court of St. Petersburg and Leningrad Oblast.

13Details and contacts

Provider's details:

  • Name: Dialogue Solutions LLC
  • TIN: 7813692865
  • OGRN: 1267800005285
  • Registered address: 50 Chkalovsky pr-t, Lit. B, Saint Petersburg, 197136, Russia
  • Email for legal matters: dialogue.solutions@yandex.ru
  • Support email: dialogue.solutions@yandex.ru